Frequently Asked Questions
Below FAQs are some common concerns of our clients.
You should receive your merchandise within 7- 10 days in the USA.
We ship our products with a tracking number, if there are any issues after delivery we will resolve the matter with you. For further questions, please see our refund policy.
For refundable products, please let us know.
Please notify us within 7 days from the delivery date with your information. For products that are nonrefundable, please see our refund policy. Certain products such as videos should not be open.
Returns to Stepshey
must be ship to the
address on your
invoice.
This website is
intended for
individuals 18
years and older,
please see our
privacy policy.
No, discounts cannot be combined.
Yes, when it is available
FREE shipping
can be combined
with one other
discount.
Unable to find satisfactory answers ?
Contact Support